What this policy covers
This policy applies to payments collected for Wathaqly subscriptions and paid services or add-ons available through the platform. The amount, subscription term, or add-on details are shown before payment confirmation, and payments are processed through Kashier.
If a payment did not complete and no amount was actually charged, there is no amount to refund. If your account shows a charge even though the order was not confirmed on the platform, contact us so we can check the transaction with the payment provider.
When can you request a refund?
You can ask us to review a duplicate charge for the same transaction, a charge made without activation of the paid service or delivery of the related add-on, or a significant service defect or shortfall. We review the payment record, activation and usage status, and the information you provide before deciding on the appropriate action.
Depending on the case and applicable legal rights, the resolution may be to correct the transaction, provide the service, or refund all or part of the amount. This policy does not limit any rights you have under applicable law.
Subscription cancellation and earlier payments
You can stop subscription renewal from Plan & Billing when that option is available. Your subscription remains active until the end of the paid term shown in your account. Stopping renewal alone does not automatically refund payments for the current term.
If you believe an earlier payment needs review, send a separate request explaining why. Payments for add-ons or code packages are reviewed according to their delivery and usage status, subject to your legal rights.
How to make a request
Email us at the address below, preferably from the email linked to your account. Include your company name, payment date, amount, transaction or receipt reference shown in payment history, and the reason for your request. We may ask for more information to verify the transaction and service status.
Do not send your full card number, security code, password, or sign-in codes in your message.
Review and payment return
We will tell you the outcome of our review and any approved refund amount. When approved, we return the amount through the original payment method where possible. The time it takes to appear in your account can vary according to Kashier and your bank or payment provider.
If a return through the original method is unavailable, we will contact you about the available option. We do not ask for full card details to process a refund.
Contact us
For questions about this document or requests about your account, email us at info@wathaqly.com.
Read also: Terms and conditions